Refund policy

RETURN & REFUND POLICY

Due to the nature of the product and our commitment to quality and safety, we cannot accept returns of opened or unopened packaging and bottles. 

However, we stand behind the quality of our products, and your satisfaction is important to us. That’s why we offer a 90-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 90 days of the original purchase date.

OUR 90-DAY MONEY BACK GUARANTEE

We think you'll love Profi, but if you don't, we offer a 90-day money-back guarantee. Please get in touch with our support team at hello@profispray.com within 90 days of receiving your order to initiate a refund. You’ll need the order number, receipt, or proof of purchase.

To start a refund, you can contact us at hello@profispray.com

This 90-DAY MONEY BACK GUARANTEE applies to customer orders of 5 items or fewer. For business and retail distribution policies, please get in touch with info@profispray.com.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or expired or if you received the wrong item so we can investigate and make it right.

ORDER CANCELLATIONS

Our shipping partners work tirelessly to ship your orders promptly. As a result, we cannot cancel an order after it has been placed (even if it has yet to ship out). Should you realize you no longer want the product, you can contact us directly at hello@profispray.com, and we will issue a refund per our 90-day money back guarantee policy listed above.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days for any reason and without justification and we will issue a refund.